TELEMART Phone-in Demo Features & Benefits
The following Phone-in Applications are all built and deployed using the Telemart IVR System
Customer Service Hotline
- Provides Updated Information
-. Company Background
-. What’s New
-. Shop Address
-. Enquiry & Complaint
- Information Hotline
- Phone Banking Activations
- Event Registration & Booking
- Lucky Draw Hotline
- Product Ordering and Fulfillment
- Employee Remote Attendance
Benefits
- Enhance Corporate Image
- Strengthen Relationship with Customers
- Reduce Staff Workload
- Promote Product Cost-effectively & Efficiently
- Real-time Results via The Web
Tailor-made IVR Solutions
- Check Member Reward Points
- Account Enquiry
- Credit Card Activations
- System captures callers’ numbers for lucky draws & registrations
- Check Share Prices & Information
- Real-time processing of the lucky draw
- Automatic notification of the winner
- Employee recruiting and screening
- Knowledge testing
IVR Applications
Inbound
- Customer Service Hotline
- Information Hotline
- Phone Banking Activations
- Event Registration & Booking
- Lucky Draw Hotline
- Product Ordering and Fulfillment
- Employee Remote Attendance
Outbound
- Alerts and Notifications
- Billing Reminders
- Account Collections
- Customer Research Surveys
- Promotional Programs
- Event Time & Venue Notifications